FAQs


 

What is a bean bag filled with?

Bean bags are filled with fire retardant Polystyrene bead. The bead moves and moulds to the body when sat in.

 

How do I clean my soft furnishings?

All polyester fabric can be wiped clean for quick easy maintenance. For all machine washable items, please refer to the care label for instructions.

 

I’ve received my bean bag and it doesn’t look like the picture?

Due to the fluid nature of bean bags they do not retain a structured shape. Therefore, please ensure the zip is on the floor when you sit into the product and the shape will automatically form and mould around your body.

 

My product has arrived damaged – how do I get a replacement?

  1. Email details of the issue attaching images of both the product and packaging to showcase the damage along with the batch ID from the care label

  2. An acknowledgment email will be sent within 24 hours

  3. A resolution will be provided within 7 days 

N.B. If the damage has occurred in transit or is a manufacturing fault, then a new cover will be dispatched or where applicable a full product will be provided. If the damage is accidental, then a replacement cost will be provided.

 

What safety standards do your products meet?

All bean bags are fire retardant to comply with the UK Furniture and Furnishings (Fire) (Safety) Regulations 1988 and is tested in accordance with BS5852. Fabrics and finished products are tested to appropriate standards which may include EN71, AZO dyes, General Product Safety Assessments etc.

 

Can the polystyrene bead be easily accessed?

Safety measures have been put in place to make it difficult for young children to access the bead. An extra internal hidden zip has been included so if the outer zip is opened the bead will not spill out of the product.

 

Is it easy for the children to unzip the bean bag?

The outer zip has a zip head cover pocket which enables the zip head to be concealed away from young children. With exception, a selection of products feature a snap off outer zip so EYFS children cannot open the product to access the bead. To refill this product, a paperclip needs to be connected to the remaining outer zip so the product can be opened. 

 

Why are the beads not secured in a bag inside the bean bag?

An inner cover restricts the movement of the bead affecting the comfort of the product. Therefore by adding an inner zip, this has enabled us to direct fill the bean bag to allow the bead to move freely inside the cover, optimising comfort.

 

My bean bag has gone flat, can I refill it?

Bean bag refill packs are available, please ask for further details.

Filling it easy (2 person job):

  1. Simply open both zips

  2. Undo one knot in the bead net.

  3. Insert the neck of the bead net inside the inner zip of the bean bag

  4. Slowly transfer the bead

  5. Once the required amount is transferred zip up both zips

Full instructions are provided with the bean bag refill pack.

 

Can you provide fabric swatches?

Yes, we can provide FOC fabric swatches which we can post out to you prior to purchasing.

 

Does the product come with a guarantee?

We guarantee the fabric and manufacturing of all products against reasonable wear and tear and adherence to care instructions for a period of 12 months from the date of purchase.

With exception, polystyrene bead filling will flatten over time and is therefore not covered under the guarantee.

 

Can I return my item if it is unsuitable?

Yes, however a collection/restocking charge would be applicable. Please ask for further details.

 

I’m looking for a bean bag but not sure of the sizes.

All of our products have been grouped together according to suitability
for curriculum age groups; for reference these are as follows:  

  • Nursery products from ages 3 to 5 years, unless stated otherwise

  • Primary products up to the age of 11 years

  • Secondary products from age 11 years onwards

The dimensions of the products can be seen in centimetres within the
product descriptions.